Your most common questions, answered.
Select a topic below to find the information you need.
Can I cancel my entry, defer to next year or get a refund?
Entries are non-refundable, non-deferrable and non-transferable, unless you purchased the Refund Protect during registration. Please check the terms of your Refund Protect policy. Please contact the insurer if you have a refund query. Places cannot be transferred to another runner under any circumstances.
Can I change my wave or move into the Pyjama Wave?
Wave-change requests are among the most common enquiries. While some changes may be possible before the event, availability is limited and not all requests can be accommodated.
Can my family run together?
We offer several family-friendly waves, make sure your group is entered into one of these categories.
How old do children need to be to take part?
There is no minimum age for the Vitality Westminster Mile.
When will I receive my Event Pack and start time?
If you live in the UK, you should receive your Event Pack by Monday 21 September. If you live outside the UK, you’ll need to collect it from Marathon House.
Your start time will be emailed to you along with your Participant Guide.
I entered the wrong category or need to update participant details. What should I do?
If you've entered the wrong wave or need to amend a participant's name or other details, contact us as soon as possible via the link below. Changes may be possible before event deadlines, subject to availability and event rules.
Your most common questions, answered.
Select a topic below to find the information you need.
Can I cancel my entry, defer to next year or get a refund?
Entries are non-refundable, non-deferrable and non-transferable, unless you purchased the Refund Protect during registration. Please check the terms of your Refund Protect policy. Please contact the insurer if you have a refund query. Places cannot be transferred to another runner under any circumstances.
Can I change my wave or move into the Pyjama Wave?
Wave-change requests are among the most common enquiries. While some changes may be possible before the event, availability is limited and not all requests can be accommodated.
Can my family run together?
We offer several family-friendly waves, make sure your group is entered into one of these categories.
How old do children need to be to take part?
There is no minimum age for the Vitality Westminster Mile.
When will I receive my Event Pack and start time?
If you live in the UK, you should receive your Event Pack by Monday 21 September. If you live outside the UK, you’ll need to collect it from Marathon House.
Your start time will be emailed to you along with your Participant Guide.
I entered the wrong category or need to update participant details. What should I do?
If you've entered the wrong wave or need to amend a participant's name or other details, contact us as soon as possible via the link below. Changes may be possible before event deadlines, subject to availability and event rules.
Your most common questions, answered.
Select a topic below to find the information you need.
Can I cancel my entry, defer to next year or get a refund?
Entries are non-refundable, non-deferrable and non-transferable, unless you purchased the Refund Protect during registration. Please check the terms of your Refund Protect policy. Please contact the insurer if you have a refund query. Places cannot be transferred to another runner under any circumstances.
Can I change my wave or move into the Pyjama Wave?
Wave-change requests are among the most common enquiries. While some changes may be possible before the event, availability is limited and not all requests can be accommodated.
Can my family run together?
We offer several family-friendly waves, make sure your group is entered into one of these categories.
How old do children need to be to take part?
There is no minimum age for the Vitality Westminster Mile.
When will I receive my Event Pack and start time?
If you live in the UK, you should receive your Event Pack by Monday 21 September. If you live outside the UK, you’ll need to collect it from Marathon House.
Your start time will be emailed to you along with your Participant Guide.
I entered the wrong category or need to update participant details. What should I do?
If you've entered the wrong wave or need to amend a participant's name or other details, contact us as soon as possible via the link below. Changes may be possible before event deadlines, subject to availability and event rules.